Question 1

Can the CloudyBay smart devices be controlled via voice commands?

Accepted Answer

Yes, CloudyBay smart devices can be voice-controlled via Alexa or Google Home. You can reference the Voice control guide to get started.

Question 2

Can I group control 2 or above devices?

Accepted Answer

Yes, you can define a group with 2 or above devices. In CloudyBay APP, you can enter the control panel of a lighting fixture first, then click the `Edit` icon in the top right corner to enter the detail page, find and click ‘Create a Group’ . You also can create groups in Alexa APP or Google Home APP to manage them. Those groups you defined via each APP will not interfere each other.

Question 3

What can I do if I can not add a device?

Accepted Answer

We regret that you encountered such a situation. You can try the ‘Add device’ process again. Please note that before trying again, be sure to power off for more than 10 seconds to reset. When you turn on-off-on-off-on 3 times to activate the link mode, make sure that the interval between each on/off is 2 to 4 seconds. In addition, when you are prompted to choose a Wi-Fi network, please do not choose a 5GHz Wi-Fi network.

Question 4

How many lights can I connect?

Accepted Answer

It depends on the connect limitation of your router. CloudyBay APP don’t limit the amount of connecting devices.

Question 5

Can I remote control the devices via mobile network?

Accepted Answer

Yes, even if you are home away, you still can control those devices at home. But you must ensure that those devices are online. This means that those devices are powered on (only turn off via APP, not the physical switch) and the network they are connecting is working properly.

Question 6

Can I share the devices with my family?

Accepted Answer

Yes, you can. Your family need to get CloudyBay APP and sign in. Then you can share one or more devices with him/her to his/her account.

Question 7

If I lost internet, can I control the device via APP?

Accepted Answer

You can not control the device remotely if your internet goes down. If you are at home and your home router still work, you can control it if you enable the Bluetooth, except some functions via cloud server.

Question 8

Do I need to keep the Switch On situation?

Accepted Answer

Yes, You need to turn on the switch all the time so that you can control it by APP or Voice Control.

Question 9

How long will it take to receive my order?

Accepted Answer

We are using the Amazon fullfillment service. Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 10

How to track my order?

Accepted Answer

To track a Shopify order, find your order confirmation email for the link to the order status page or the Shop app for real-time updates and delivery notifications. If you don't have the confirmation email, use your order number to find the order on the store's website or through the Shop app. 1. Check your confirmation email:The email you received after placing your order contains a link to the order's status page, where you can view tracking details. 2. Use the Shop app:Download the Shop app to your mobile device and use it to track your order in real-time, get delivery notifications, and view live map tracking. 3. Use your order number:Locate your order number in the confirmation email or phone message and enter it on the store's website or in the Shop app to track your order.

Question 11

Do you ship internationally?

Accepted Answer

No, we do not ship internationally. We currently ship only within the United States and do not offer international shipping at this time. Thank you for your understanding.

Question 12

I never got my order, what to do?

Accepted Answer

Confirm that the order was actually processed by checking your email for an order confirmation.

Question 13

Why is my Credit Card payment refused?

Accepted Answer

The three most common reasons are:- Insufficient funds:Please make sure you have sufficient funds in your account.	- The credit card is not issued from the country in which you currently are inThe country issued should be the same as the country you are paying from.- Your bank is blocking the online payment for security reasonsPlease contact your bank to check if they block 'International Payments'.If none of the above helps and you still get 'payment refused' we kindly ask you to try using your credit card via PayPal (you don't need a PayPal account, you will be given an option during checkout to simply manually enter credit card details).

Question 14

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 15

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

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